Delivery Policy

Shipments are made to all regions of Brazil via the Post Office, ensuring quality and safe delivery.

1.1. Free shipping

All purchases have a free shipping bonus, making the purchase even more advantageous for the customer.

2. Order tracking

To ensure the peace of mind and security of our customers, we send a tracking code by email within 7 business days after the purchase is made. This code allows you to track the progress of the delivery through the Post Office website or through the " Track Order " area on our website.

3. International Shipping Products

For international shipping products, the estimated delivery time is 7-19 business days. The deadline for the logistics delivery process to begin is up to 3 business days , that is, the product will be shipped within this period.

We also guarantee to send a tracking code by email within 7 business days, so that the customer can follow the progress of the delivery.

If the merchandise is returned by the Post Office for reasons such as wrong address, non-existent street, absent recipient or unanswered postman, the customer can contact our service channels via email forseasonsboutiquebr@gmail.com , WhatsApp: (31) 99605-2036 or by filling out the contact form in the “ Contact ” area on our website. To make a new submission.

4. General conditions

4.1. Care with addressing orders

To ensure fast and safe delivery, it is important to correctly fill in the delivery address at the time of purchase.

4.2. Recipient absent

It is important to make sure that there will be someone at the address to receive the product during the scheduled delivery times. The Post Office will make up to three delivery attempts, after which the package will be taken to the nearest post office. If this happens, it will be necessary to send it again.

4.3. Incorrect or incomplete address

The customer is responsible for providing the correct and complete delivery address. If there are errors or omissions in the addressing, the package will, as instructed by the Post Office, be returned to the sender. In this scenario, three additional delivery attempts will not be made. The customer must contact our customer service channels to arrange a new shipment.

4.4. Alternatives to resolve non-store related delivery issues

If the problems described in items 4.1, 4.2 or 4.3 occur, the customer will have two options for resolution:

1. Refund of 60% of the total value of the product.
2. Charging an operational fee for resending the product.

By proceeding with the purchase, the customer agrees to these conditions and assumes responsibility for choosing one of the alternatives provided, in the event of delivery failures not attributable to the store.